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Which? Mortgage Advisers are unfortunately unable to accept any new customers. We apologise for any inconvenience.
Existing customers can still contact us on 01174 566027

What to do if you’re unhappy with our service

What to do if you’re unhappy with our service

We strive to offer a great level of service to every single person we speak to, every time, but we don’t always get it right. In the case that a dispute  arises we operate an effective complaints policy which ensures that, regardless of the outcome of the complaint, we consistently deliver fair treatment to complainants and act proactively to reach a resolution. If you are unhappy about any aspect of the service provided by Which? Mortgage Advisers and would like to make a complaint please get in touch with us using the following contact details:

Telephone: 01174 566420
Email: compliance@whichmortgageadvisers.co.uk
Address: Compliance Department, First Floor, One Castlepark, Tower Hill, Bristol, BS2 0JA

We will usually respond to your complaint within 5 working days, and provide a final response within 8 weeks. If you are dissatisfied with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you will have the right to refer your complaint to the Financial Ombudsman Service:

Telephone: 0800 023 4567 or 0300 123 9123 (mobile friendly)
E-mail: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Website address: http://www.financial-ombudsman.org.uk/

Please note that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

You can also find our more about our complaints process in our Online Complaints Form 2019.

 

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