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What we do

We’re the impartial independent experts

  • We’re part of Which?, the independent consumer champion, and we make sure your interests come first
  • Our advisers are paid salaries, not commission, so they’ll only recommend a mortgage that’s right for you – not for them
  • All our advisers are CeMAP qualified so you can count on their expert knowledge

We look at every available mortgage from every available lender

  • Our advisers scour the entire market to find the best deal for you – they aren’t tied to any particular lender or panel
  • We will let you know, completely free of charge, if you could get a better rate by going direct to a lender rather than using our service.
  • We pick the best deal that’s right for you from more than 11,000 different mortgages

You get personal service from your very first call

  • You’ll come straight through to one of our expert advisers – no robots or call handlers to deal with.
  • Your named adviser will be with you from initial consultation to completion
  • You’ll also be assigned a dedicated case handler who keeps everything moving and keeps you updated on the progress of your application
  • Our recommendation will be 100% tailored to your needs and circumstances
  • Get our expert advice from wherever suits you – home, work or on the move

We don’t profit at your expense

  • There’s no fee to pay until you’re happy with our recommendation and ready for us to submit your application
  • We’re owned by a registered charity, the Consumers’ Association. We use any profits we make from our mortgage advice service to pay for the campaigning we do on behalf of all consumers.
  • We’re authorised and regulated by the Financial Conduct Authority

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