Customer reviews and feedback
At Which? Group we’ve been giving independent advice and campaigning to defend consumer rights for more than 50 years and treating customers fairly is at the heart of what we do. We launched Which? Mortgage Advisers with the aim of bringing our trusted values to a life-stage that our customers often told us they found highly stressful: moving home and buying a property.
We’re wholly owned by the Consumers’ Association, a registered charity, with independence and impartiality at the heart of everything we do. All the profits we make from our mortgage advice business go towards the work that we do campaigning on behalf of all consumers.
Our ethos is to treat our customers with honesty, integrity, openness and courtesy. This page has been designed with this in mind, so that anyone thinking of using our service can make an informed decision about the quality of the services we offer.
Finding out about you and your requirements is central to providing the mortgage advice you are looking for and listening to you is vitally important to achieve this. Only after very careful consideration do we tailor our mortgage solutions to meet your needs.
Fairness does not mean treating all customers the same, fair treatment means delivering a positive experience, helping our customers to find the right mortgage and aspiring to do what we say we are going to do, when we say we will. All feedback provided by our customers is valuable and is acted upon wherever possible.